can provide the support needed to identify the underlying causes that may be generating conflict, raise awareness of how conflict is being sustained and offer strategies for resolving it.
Conflict drains energy from achieving goals, demoralises the people involved and those who work around them. It undermines the trust and openness needed to allow teams to work effectively.
It is important to address the cause of a conflict and not just the symptoms. Conflict involves people’s values and beliefs, this can make it difficult for a manager to resolve, especially as they are often too close to a situation to be able to see solutions.