helps you achieve excellent customer service by understanding what your customers are trying to communicate. Communication follows patterns but individuals have their own distinct patterns - so you need to tune in.
What tuning can do for you:
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Improve customer service
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Improve the working environment for your people
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Reduce the time needed to satisfactorily respond to enquiries Get the job done right first time
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Quay Interactions offers training on how to tune into your customers by:
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Learning new contact approaches
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Trying different communication channels
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